Customer Satisfaction Survey

Name
email
Phone

  1. What Type of Pet did you bring to Premier Pet Resort & Day Spa?
      
      
      

  2. Please check all of the services below that applied to your visit.
      
      
      
      

  3. What prompted you to use the services at Premier Pet Resort & Day Spa?
      
      
      
      

  4. Was this your first visit to Premier Pet Resort & Day Spa?
      
      

  5. How satisfied were you with the service and care you and your pet received?

Least
Satisfied
      Very
Satisfied
1
2
3
4
5

  6. Would you recommend Premier Pet Resort & Day Spa to others?
      
      

  7. If your pet was groomed, how would you rate the service you received?

Least
Satisfied
      Very
Satisfied
1
2
3
4
5

  8. Please tell us how satisfied you were with the services listed below.

  Least
Satisfied
      Very
Satisfied
  1 2 3 4 5
How your pet(s) were cared for
Friendliness of Staff
Prompt and Courteous Service
Experience and Knowledge of Staff
Pet Safety and Security
Grooming Services
24 Hour Video Access
Luxury Boarding Suites
Standard Suites
Hours of Operation
Veterinarian on Duty 24/7

  9. How would you rate the care and services provided compared to other facilities?
      
      
      
      
      

10. How did you hear about Premier Pet Resort 7 Day Spa?
      
      
      
      
      

11. Did you encounter any problems during your visit to Premier Pet Resort & Day Spa?
       (Please explain in the comments field)
      

12. What was the nature of the problem?
       Making a reservation
       Grooming
       Safety and Treatment of your pet
       Customer Service
       Online Video Access
       Pricing
       Other

13. Did you address your concerns to the manager on duty?
       Yes
       No

14. Was the problem solved to your satisfaction?
       Yes
       No

15. Would you like for someone to contact you regarding your concerns?
       Yes
       No

16. Please list any additional comments in the space provided below.